In the United States and Ireland, EA will reduce customer support personnel

In the United States and Ireland, EA will reduce customer support personnel

As EA cuts customer support personnel at its US headquarters in Austin and its European hub in Galway, up to 100 people may lose their jobs.

The affected personnel are currently supporting live operations on FIFA 22, according to Kotaku, among other games.

EA has confirmed the layoffs and stated that the job losses would "reduce complexity and increase our efficiency, flexibility, and scalability."

Following past annual increases below inflation, layoffs are reportedly caused by hiring of Austin and Galway employees. This is reportedly based on estimates of $0.10 per hour.

Support for email, phone, and live chat are expected to continue, although the services are now outsourced to employees elsewhere.

EA said the changes were not related to the company''s recent confrontation with FIFA, which will see the company''s flagship football game rebranded from 2023.

"We are considering changing a number of roles within the team, closing some roles, and also creating new ones," EA said. "We are working closely with our employees throughout this process and are providing help to anyone whose role is affected."

Related Articles