2K Support admits a customer support problem and advises affected users to resetpasswords

2K Support admits a customer support problem and advises affected users to resetpasswords

The publisher of 2K Games franchises such as Borderlands and BioShock, as well as sporting series such as NBA 2K and WWE 2K, has acknowledged that its customer support services were broken.

2K reportedly discovered that "an authorized third party fraudulently obtained the credentials of one of our vendors" in a warning message on Twitter, and sent a "communication" to certain players containing a malicious link.

The company has advised that you should not open any emails or click any links you have received from the 2K Games support account.

If you have already clicked the link, 2K recommends you remove any passwords stored on your web browser, enable two-factor authentication, run an antivirus program, and check your own email to see if any new guidelines have been implemented.

While the company strives to "address this issue," 2K''s support portal has gone offline and will remain so, and a second announcement will be made when the company finds it safe to return.

"We apologise profoundly for any inconvenience and disruption that this topic may cause," said the 2K Games. "We appreciate our ongoing support and understanding from our player communities."

Please read a valuable message from our Customer Support team. Thank you. pic.twitter.com/yKI18eL7mY

Several high-profile breaches of technology and video game companies have recently hit the headlines, most ofnotably the gargantuan leak of Grand Theft Auto 6 details taken from Rockstar''s own servers.

Today, Bandai Namco gave an update on its own recent hack, stating that it cannot guarantee that personal information was not accessed.

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